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Terms and Conditions
About the Grand Wailea Resort
Grand Wailea Resort
3850 Wailea Alanui
Wailea, Maui, Hawaii 96753
We sell the same quality products over this website that you can find at the shops at the Grand Wailea Resort.
Currently featured shops are the Grand Image Boutique, Spa Grande Bath & Body, and the Wailea Gift Shop which sell quality spa merchandise and logowear. Spa Grande currently offers a number of gift certificates.
Changing or Canceling an Order
You have the option of clearing out your basket and/or changing billing and shipping information in the My Basket section of the Grand Wailea Resort Online Shops. You may cancel an accepted order by simply emailing your cancellation request to: retail@grandwailea.com. Amenity order cancellation request should be emailed to: GWROOMSERVICE@waldorfastoria.com. You will receive confirmation of the cancellation within 72 hours of submission. If the product has been shipped prior to the cancellation request, all charges will remain applicable.
Changing an Email address or password
To change your email address or password, simply log into your account and edit your information from the My Account section.
If an item is out of stock, Grand Wailea Resort Online Shops will notify you via email of the expected length of delay. You have the option to change or cancel the order at that time by emailing the request to: retail@grandwailea.com.
Clothing colors may vary slightly from the color displayed on your monitor. Grand Wailea Resort is not responsible for any typographical errors, photographic or editing errors, and pricing changes on Grand Wailea Resort Online Shops.
Exchange & Refund Policy
You may receive a refund or product exchange if a product is returned, postage prepaid, in its original packaging and in resalable condition within 14 days of receipt.

All returns should be mailed to:

Grand Wailea Resort
Attn: Retail Department
3850 Wailea Alanui
Wailea, Maui, Hawaii 96753

For your protection, please use FedEx or Insured ExpressMail for shipment, signature required, along with a copy of the original receipt accompanied. Shipping charges will not be refunded, unless the product arrived damaged or an error occurred in the distribution of goods. COD deliveries will not be accepted. Please allow 7 days after Grand Wailea Resort Online Shops has received the merchandise to process your refund.

Returned packages must be insured for the full retail value of the products. Packages not insured will not be accepted upon receipt by the Grand Wailea Resort. 

Order Policy
Placing an order, acknowledgment of the order by the automated system, or assignment of a customer or order number does not constitute acceptance of the order. The order is not deemed accepted until Grand Wailea Resort Online Shops processes the request and only if in accordance with the latest applicable pricing and specifications. Orders will be confirmed by email within 72 hours of submission.
Payment Methods
We accept Visa, MasterCard, American Express and Discover Card.
Shipping Policy
Grand Wailea Resort Online Store ships product via FedEx.
No shipments will be sent to a post office box.
No shipments will be sent COD.
A signature will be required upon delivery.
You will receive a shipment tracking number with each email confirmation message distributed at the time of shipment.
You may track your package by entering http://www.fedex.com on your browser, or by phoning FedEx at 1-800-463-3339

If you do not select the correct shipping amount at time of checkout, your shipping cost will be adjusted before your order is shipped. If this occurs, you will be notified at the time of shipping.

Standard Shipping Rates
(effective June 1, 2011)
Purchase Amount Add
$ 1.00 to $ 50.00 $11.00
$ 50.01 to $ 100.00 $ 15.00
$ 100.01 to $ 125.00 $ 18.00
$ 125.01 to $ 150.00 $ 20.00
$ 150.01 to $ 175.00 $ 22.00
$ 175.01 to $ 200.00 $ 25.00
$ 201.01 to $ 400.00 $ 27.00
Over $ 500.00 **FREE**
Gift Certificates
Delivery Method Add
Federal Express $ 15.50*
*No shipping added for Certificates shipped in same package as merchandise.
All of our shipments are sent insured through Federal Express 2nd day air.
Domestic (USA): Allow 3 - 5 business days for delivery. PLEASE NOTE - Due to heavy order volume and shipping from Hawaii, we cannot guarantee Christmas delivery for items ordered after December 18.
Canada: Add $18.00 - Allow 4-7 business days for delivery.
International: Add $29.00 - Allow 4-6 weeks for delivery.
The billing address must match the shipping address for all international orders.

Your merchandise will not incur sales tax. Please note that all purchases shipped within the state of Hawaii will incur a General Excise Tax of 4.166%.

Personal Information Security and Online Privacy
Grand Wailea Resort is committed to ensuring the safety of your online transactions. We utilize Secure Sockets Layer (SSL) encryption technology to protect your personal and financial information in transit. Your account information is made available only to you from our web site and is protected by an ID number and password known only to you.

Please contact us at retail@grandwailea.com if you have other questions regarding security.

Grand Wailea Resort respects your privacy while shopping online. At no time will we disclose your individually identifiable information to any third party. This information will be released only when required by legal proceedings. We may share non-individually identifiable information applicable for statistical and demographic purposes with third parties.

You may also be contacted if you have opted to participate in any of our special offers, promotions, and online contests or if additional information is required to fill your order. We reserve the right to update and improve this privacy policy without advanced notice.

For the most current information involving our privacy policies, please feel free to email us at retail@grandwailea.com.

How to Contact Us 

General & Policy Inquiries: retail@grandwailea.com

Amenity Orders: GMROOMSERVICE@waldorfastoria.com

Spa Grande & Grand Design Salon Inquiries Call:

Spa Grande (808) 875-1234 ext 4949 (7:30 A.M. - 6:30 P.M. HST)

Grand Design Salon (808) 875-1234 ext 2860 (9:00 A.M. - 7:00 P.M. HST)

If you have questions regarding an order you have received, please call (808) 875-1234 ext 2951.