Return/Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, please contact gwretail@waldorfastoria.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gwretail@waldorfastoria.com and send your item to: 3850 Wailea Alanui Dr, Wailea, HI, 96753, United States.

Shipping

To return your product, you should mail your product to: 3850 Wailea Alanui Dr, Wailea, HI, 96753, United States.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
 

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